Guest Services

At Alameda Hospital we take pride in serving you and in delivering quality care. Your comments will help us to improve the care we provide, and we would like to resolve any concern you might have as soon as possible.

If you have concerns about your stay while you are at Alameda Hospital, please ask to speak with the nurse manager. You may also email your comments to the Alameda Hospital Community Relations office

PATIENT SATISFACTION SURVEY

After being discharged you may receive a survey that asks for feedback on your stay.  Please take a few minutes to complete the survey via phone call.

We continually use patient and visitor feedback to make improvements in care and services.

PATIENT CONCERNS

If you or a family member have concerns about any aspect of care (before, during, or after your hospital stay) please contact:

Administration
Alameda Hospital
2070 Clinton Avenue, Alameda, CA 94501
(510) 814-4000

FILING A COMPLAINT, QUALITY OR SAFETY CONCERN

You may contact our accrediting or licensing agencies to report concerns. It is your right to file a complaint without fear of retaliation.

To file a complaint:

CA Department of Public Health
850 Marina Bay Parkway, Bldg. P, 1st floor
Richmond, CA 94804
(800) 554-0352

To report quality or safety concerns:

The Joint Commission
One Renaissance Boulevard Oakbrook Terrace, IL 60181
(800) 994-6610

Anyone with a complaint regarding a physician, surgeon or podiatrist should contact the Medical Board of California or the Board of Podiatric Medicine.